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SHIPPING & REFUNDS

SHIPPING POLICY

Shipping Charge:

Free Delivery for purchase over HKD 450 to Hong Kong Island, Kowloon and New Territories except outer islands.

Standard delivery charge HKD 50 will be added for delivery to Hong Kong Island, Kowloon and New Territories except outer islands.

 

Additional HKD 250 will be added to delivery to outer islands. 

Order will be shipped on next day after payment received.

 

Request re-delivery:

Order placed will not be able to change delivery address.

 

Delivery Delays:

Delivery will be suspended and rescheduled if black rain signal/typhoon signal No.8 or above is hoisted.

REFUND POLICY

Items sold are not refundable. While we ensure our product are made, packed and delivered in best conditions, however, chocolate is a very fragile, minors imperfections or damages on surface may occur during delivery. If you found our products are unacceptable due to damage during delivery or spoilage as a result oft unforeseeable circumstances, please contact our customer service at info@artisanbleu.com and we will make appropriate replacement to your order.

All items and conditions are subject to change without prior notice. Artisan Bleu reserves all the rights to make final decision on all matters of dispute.

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